Get in touch
Questions, orders, returns, custom requests. We read every email and reply within 1-2 business days.
hello@mioandgem.comOur only official contact email.
What you can email us about
- Orders and shipping: tracking, delivery delays, wrong address
- Returns and exchanges: within 7 days of delivery, see the full policy
- Custom and gifting: specific size, colour combinations, or custom notes for gifts
- Wholesale and press: partnerships, features, collaborations
- BaZi reading questions: how to use your results, or if you want deeper analysis
Response time
1-2 business days. During public holidays in Singapore or Mainland China, replies may take a bit longer. We don't use auto-responders, so every message gets a human.
Based in
Team: distributed between Singapore and Mainland China.
Workshop and shipping: Jiangsu, China.