FAQ
Grouped by topic. Find the one you'd actually ask.
On BaZi and Wu Xing
Is BaZi actually accurate
It depends on what you mean by accurate. BaZi isn't a tool for predicting specific events. It describes a person's current energy tendency and state. If you want event prediction, this isn't the tool. If you want a structured read on your Wu Xing balance, BaZi gives you one.
Can I use this if I know nothing about BaZi
Yes. The BaZi reading doesn't require any prior knowledge. After your birth details go in, what you see is plain-language description. The deeper material (a full chart report) comes as a separate PDF after purchase. You aren't asked to read it to get started.
What if I don't know my birth time
Time off by 1-2 hours affects only the Hour Pillar. Day, Month, and Year Pillars still hold. If you have no idea, the tool defaults to a daytime range, and your overall Wu Xing balance won't shift much.
On the crystals
Does the crystal energy actually do anything
We don't make health or medical claims. People who wear them often say it helps them slow down, or settle a bit more easily at night. That's a felt experience, not a medical effect. If you're hoping a bracelet will treat a specific health issue, this isn't the right tool for that.
Are these real crystals
Yes. Every bracelet uses natural stone, not synthetic or dyed material. The full breakdown is in the crystal mineralogy series on our blog.
How do I know which one is for me
Start with the BaZi reading. Enter your birth details and the tool will recommend based on your Wu Xing balance directly.
On sizing
How do I choose bead size (6mm / 8mm / 10mm)
- Thin wrist (under 15cm): 6mm
- Average (15-17cm): 8mm
- Thicker (17cm+): 10mm
If you're not sure, 8mm fits most people. For a more specific check, email hello@mioandgem.com.
Can I exchange if it's too small or too big
Yes, within 7 days. See Returns & Shipping.
On shipping
How long does delivery take
About 7 working days from order to dispatch, then international shipping based on region. Full breakdown on Returns & Shipping.
Where can I track my order
You'll get a tracking number by email after dispatch.
Misc
Do you have a physical store
Not currently. We're on IG, TikTok, and the website. If you want a closer look at a specific bracelet, email hello@mioandgem.com and we'll send more angles.
Can I commission a custom piece
Yes, in small numbers. If you want a specific stone combination or bead size, email us and we'll work through it together.
If your question isn't answered here, just email hello@mioandgem.com.