Effective date: 1 September 2026
This Privacy Policy explains how Mio&Gem handles personal information when you use this website, the Mio Personal Edit, or place an order.
1. Information we collect
When you place an order or contact us, we may collect your name, email address, phone number, delivery and billing address, order details, and messages you send us. The website may also collect technical information such as browser type, device information, IP address, cookies, and basic usage data needed to operate and improve the site.
2. Mio Personal Edit and birth details
The Mio Personal Edit uses birth date, birth time, birthplace, sex at birth, and your selected intention to calculate your BaZi and Five Element result. The calculation is performed in your browser. These birth details are not saved to a Mio&Gem customer account or order record by the Personal Edit itself.
If you later place an order, the product you choose and normal checkout information are processed separately through WooCommerce.
3. How we use information
We use personal information to process and deliver orders, provide customer support, prevent fraud and misuse, maintain the website, comply with legal obligations, and improve the shopping experience. We do not sell personal information.
4. Payments
When payment methods are available at checkout, payment information is processed by the relevant payment provider. Mio&Gem does not receive or store your full card number except to the extent a payment provider securely makes limited transaction information available to us.
5. Shipping and service providers
We may share the minimum information necessary with service providers that help us operate the store, including hosting, email, payment, analytics, fraud-prevention, and delivery providers. They may only use the information for the service they provide to us, subject to their own legal obligations.
6. Cookies and analytics
The site uses essential cookies for functions such as carts, checkout, sessions, and security. We may also use analytics or similar technologies to understand site performance and improve the customer journey. Browser settings can be used to control non-essential cookies where supported.
7. Retention
Order and transaction records are retained for as long as reasonably necessary for fulfilment, customer service, accounting, fraud prevention, and legal obligations. Other information is retained only for as long as needed for the purpose for which it was collected.
8. Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you. You may also contact us with a privacy question or complaint.
9. Security
We use reasonable administrative and technical measures to protect personal information. No internet service can guarantee absolute security, so please contact us promptly if you believe your information has been misused.
10. Contact
For privacy questions or requests, email hello@mioandgem.com.